Support and privacy
For anything at all — a question, a bug, a privacy request, or a complaint — email niksy.app@gmail.com.
We aim to acknowledge within 72 hours and to resolve within 30 days, which is the period the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 set for grievance redressal.
Privacy and grievance requests
Use the same address for any of the following. Tell us the mobile number your NIKSY account uses so we can verify it is yours before acting.
- Access or export the information we hold
- Correct your details
- Delete your account and data — see Delete account
- Withdraw consent
- Raise a complaint about how we handled your information
NIKSY is not a bank and cannot help with a payment. If a transaction is wrong, disputed, or missing from your account, that is between you and your bank, wallet or card issuer. NIKSY only reads information you let it read on your own phone — it never holds or moves money.
Operator
NIKSY is operated by NIKSHA Technologies.